Refund policy

Each order is handled with care, designed for effortless style. If a piece doesn’t meet your expectations, our online return process makes the next steps straightforward. Please review the details below before starting a return.

How to Start a Return

  • Log in to your customer account.
  • Select the order and item(s) you’d like to return.
  • Choose the reason for your return and submit your request.
  • If eligible, you’ll receive return instructions and a prepaid shipping label via email.

Once your return is received and inspected, we’ll process your refund within 3–5 business days to your original payment method. (Bank or PayPal processing times may vary.)

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please do not use the self-serve portal. Instead, contact us directly so we can resolve it swiftly:

  • Send a message via Shopify Inbox (chat icon on our website)
  • Email us at Support@rebeccamorgan.co
  • We’ll cover return shipping and make it right as quickly as possible.

Return & Exchange Window

  • Returns: Within 30 days of delivery
  • Exchanges: Within 30 days of delivery

Items must meet eligibility requirements (see below) to qualify.

Eligibility Requirements

To be eligible for a return or exchange:

  • Items must be unused, unwashed, unaltered, and in original condition with all tags and packaging.
  • Worn, damaged, washed, or altered items cannot be returned.
  • Final Sale and clearance items are not returnable.
  • Matching sets must be returned together.

Shipping & Fees

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • If we shipped the wrong item or a defective item, return shipping will be free.

Refund Timeline

  • Refunds are processed within 3–5 business days after we receive your return.
  • Refunds are issued to your original payment method. Bank/PayPal processing times may vary.

Exchanges

  • Exchanges are not supported through the self-serve return portal.
  • To exchange for a different size or color, place a new order once your refund is processed.
  • Exchanges are subject to product availability.

Damaged, Defective, or Wrong Item

  • Submit a return request within 5 days of delivery and include a photo of the issue.
  • We’ll arrange free return shipping and issue a full refund.

Out-of-Stock or Backorder Issues

  • If an item becomes unavailable after purchase, we will:
    • Offer a full refund, or
    • Help you select a replacement item of equal value.

Special Promotions & Final Sale

  • Clearance and Final Sale items cannot be returned or refunded (unless damaged or defective).
  • Major sale events (Black Friday, Cyber Monday, etc.) items are not eligible for refunds. Store credit may be issued for returns.
  • BOGO promotions: Refunds are calculated based on the discounted price per item.
  • We do not offer price adjustments on previous orders.

Additional Notes

  • Color differences caused by fabric type or monitor display are not considered defects.
  • Returns sent without prior approval will not be accepted.
  • We reserve the right to refuse returns that do not meet our policy.

Need Help?
Our support team is here to assist you with any questions: Support@rebeccamorgan.co